Warranty That Brings Peace of Mind
At Malang, relaxation should come with confidence.
That’s why every Malang massage chair is backed by a limited warranty designed to protect your investment and keep your comfort uninterrupted.
We stand behind the quality of our products and are committed to supporting you long after delivery.
Standard Limited Warranty Coverage
2-Year Parts Warranty
Coverage for electrical components, motors, rollers, airbags, control systems, and factory-installed functional parts.
What Is Covered
Your warranty protects against defects in materials or workmanship, including:
- Mechanical malfunction of motors or massage systems
- Airbag system failure
- Control panel or remote issues that is not damaged by customer
- Internal electrical component defects
- Structural frame defects
- Factory assembly-related issues
What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Cosmetic damage (scratches, dents, fabric wear)
- Damage caused by misuse, abuse, or improper installation
- Commercial or rental use unless approved in writing
- Damage from power surges, water, fire, pets, or accidents
- Unauthorized repairs or modifications
- Moving or relocation damage after delivery
Service & Support
If you experience any issue, our support team is here to help.
How to Request Warranty Service
- Contact our customer support team
- Provide your order number and issue details
- Share photos or videos if requested
- Our team will diagnose and guide next steps
Depending on the issue, service may include replacement parts, remote troubleshooting, or in-home support when available.
Local Support Advantage
Because Malang is built with customer care in mind, we prioritize responsive service and practical solutions—especially for customers in California.
Register Your Product
We recommend registering your massage chair after delivery to activate faster support and future service updates.
Questions?
Need help understanding coverage or service availability?
Contact the Malang support team anytime.
Relax with confidence. We’ve got your back.