Warranty That Brings Peace of Mind
At Malang, relaxation should come with confidence.
That’s why every Malang massage chair is backed by a limited warranty designed to protect your investment and keep your comfort uninterrupted.
We stand behind the quality of our products and are committed to supporting you long after delivery.
Standard Limited Warranty Coverage
2-Year Parts Warranty
Coverage for electrical components, motors, rollers, airbags, control systems, and factory-installed functional parts.
What Is Covered
Your warranty protects against defects in materials or workmanship, including:
- Mechanical malfunction of motors or massage systems
- Airbag system failure
- Control panel or remote issues that is not damaged by customer
- Internal electrical component defects
- Structural frame defects
- Factory assembly-related issues
What Is Not Covered
The warranty does not cover:
- Normal wear and tear
- Cosmetic damage (scratches, dents, fabric wear)
- Damage caused by misuse, abuse, or improper installation
- Commercial or rental use unless approved in writing
- Damage from power surges, water, fire, pets, or accidents
- Unauthorized repairs or modifications
- Moving or relocation damage after delivery
Service & Support
If you experience any issue, our support team is here to help.
How to Request Warranty Service
- Contact our customer support team
- Provide your order number and issue details
- Share photos or videos if requested
- Our team will diagnose and guide next steps
Depending on the issue, service may include replacement parts, remote troubleshooting, or in-home support when available.
Local Support Advantage
Because Malang is built with customer care in mind, we prioritize responsive service and practical solutions—especially for customers in California.
Register Your Product
We recommend registering your massage chair after delivery to activate faster support and future service updates.
Questions?
Need help understanding coverage or service availability?
Contact the Malang support team anytime.
Relax with confidence. We’ve got your back.
Shipping, Returns & Warranty
Your Malang is a substantial, hand-finished chair — so getting it to you, standing behind it, and being easy to reach all matter. Here is how each of those works, in plain English.
Draft policies for your review — placeholder copy to be finalized by the owner.
Shipping & Delivery
Every Malang chair weighs about 191.8 lbs and ships by freight carrier — not standard parcel. That means a scheduled delivery appointment rather than a box left on your porch.
Lead time. Once your order is confirmed, chairs typically ship within 3–7 business days (placeholder), with freight transit of roughly 5–10 business days depending on your distance from La Mirada, CA. You will receive tracking and a scheduling call from the carrier before delivery. Final ranges will be confirmed by the owner.
Choose your delivery experience. Because a 192 lb chair is not a one-person carry, we offer two levels of service:
| What’s included | Threshold Delivery | White Glove Delivery |
|---|---|---|
| Price | $300 | $600 |
| Brought inside your entryway | Yes | Yes |
| Carried to your room of choice | No | Yes |
| Unpacked & set up | No | Yes |
| Packaging removed & hauled away | No | Yes |
| Best for | Handy buyers with help on hand | Effortless, done-for-you setup |
Threshold delivery ($300) brings the crated chair just inside your entryway. From there, unpacking, positioning, and setup are up to you — plan to have a second able-bodied person available.
White Glove delivery ($600) is the effortless option: the team carries the chair to the room of your choice, unpacks it, sets it up, and removes all packaging before they leave.
Delivery-day expectations
The carrier will call ahead to schedule a delivery window. Please have a clear path from the entry to the placement area, and someone 18 or older on site to receive and inspect the chair. We recommend inspecting the crate and chair before signing (see Returns below).
Access requirements
- Doorways and hallways wide enough to move a crated chair of roughly 191.8 lbs.
- Stairs: please tell us in advance. Threshold delivery does not include carrying up or down stairs; White Glove can often accommodate a reasonable number of steps — confirm when you book.
- Elevator buildings: reserve the elevator if required and share any loading-dock or certificate-of-insurance rules.
- Tight turns, narrow entries, or gated access: let us know so the crew arrives prepared.
Returns & Refunds
We want you confident in your purchase — and we will be straight with you: a 192 lb freight item can’t be handled like a small parcel return. Here is a fair, honest policy.
Inspect on delivery. The single most important step. Before you sign, look over the crate and chair for shipping damage. If you see anything concerning, note it on the delivery paperwork and photograph it. Report visible damage to us within 48 hours of delivery and we will make it right — repair, replacement parts, or a replacement chair at no cost to you.
Damaged or defective on arrival. Covered fully. If your chair arrives damaged or with a manufacturing defect, we handle the return freight and resolution at our expense.
Change-of-mind returns. If you simply change your mind, you may request a return within 30 days of delivery (placeholder window), provided the chair is unused, in resalable condition, and returned in its original packaging. Because this is a freight item, a few realities apply:
- Return freight: for change-of-mind returns, the customer is responsible for return shipping and, where applicable, the original outbound delivery cost.
- Restocking: a restocking fee of up to 15% (placeholder) may apply to cover inspection, repackaging, and handling of a heavy item.
- Original packaging: please keep the crate and packing materials until you’re sure — they’re needed to safely return a chair this size.
Refunds. Once your returned chair arrives and passes inspection, we issue your refund (less any return freight and restocking fee) to your original payment method, typically within 5–10 business days.
These figures and windows are placeholders for the owner to finalize.
Warranty
Every Malang chair is covered from day one. Choose the coverage level that matches how much peace of mind you want over the years ahead.
| Coverage | Standard | Premium | VIP |
|---|---|---|---|
| Price | Included | $400 | $800 |
| Term | 2 years | 2 years | 4 years |
| Parts | Yes | Yes | Yes |
| Labor | — | Yes | Yes |
| Extended benefits | — | — | Yes |
Standard — included, 2 years parts. Comes with every chair at no extra cost, covering replacement parts for two years.
Premium — $400, 2 years parts + labor. Adds labor coverage, so covered repairs during the first two years won’t cost you service fees.
VIP — $800, 4 years parts + labor + benefits. Doubles your coverage to four years and layers in additional owner benefits.
Our recommendation: for a chair used regularly by the whole household, VIP offers the best long-term value — four years of parts and labor plus benefits typically outweighs paying for service out of pocket later. If you want solid protection at a lower entry price, Premium’s added labor coverage is the smart middle choice.
How to file a claim
- Call or text us at 657‑514‑3374, or email support with your order details.
- Have your order number, chair model, and the delivery date ready.
- Describe the issue and, if possible, include photos or a short video.
- We’ll diagnose, confirm coverage under your warranty tier, and arrange parts and/or service.
- Keep your proof of purchase — it activates your warranty coverage.
Contact Us
Real people, by appointment. Reach us and we’ll help with orders, delivery, warranty, or a showroom visit.
Malang Showroom
14655 Firestone Blvd, La Mirada, CA 90638
Phone / text: 657‑514‑3374
Hours: By appointment
Financing available through PayPal — buy now and pay over time.
See the Malang for yourself
Sit in the Muse and Legend, talk through delivery and warranty in person, and get every question answered.
User Manual
Muse & Legend User Manual
Setup, tablet controls, voice commands, safety, maintenance, warranty registration and a guided troubleshooting tool — fully searchable, in English and Korean.
